TERMS & CONDITIONS
Full prepayment is normally required with All bookings. Where a deposit is accepted full payment is required 7 days prior to arrival. Full payment is required for all bookings made for a date within the next 14 days after the booking date.
If a deposit has been made via credit/debit card and suitable notice to cancel is not received or the booking is not taken or a no show occurs then full payment will be taken via the same credit/debit card.
Cancellations require at least 7 days notice. Less than this and full payment is required. Where full payment has not been received then it becomes due. When a booking is cancelled more than 7 days before the arrival date then an admin charge of £25 or 50% whichever is the greater is due for the booking if cancelled within the month prior to planned arrival and £15 or 20% whichever is the greater if more than 28 days are to go to the original planned arrival date.
Once a payment is made by card or cheque any cancellations will be charged a cancellation fee of £5 as a minimum for payments of less than £100. This will cover the card processing costs and postage etc. An additional fee of £3.00 will be made for any refund up to £100. An additional charge of 3% of the amount charged and/or refunded will be made to the portion of the payment/refund above £100. This will be reduced by 50% for debit card payments. This fee WILL NOT be charged where a cancellation fee is charged as above.
These revised terms came in to effect from 01-02-2008
When we receive a booking via email we will confirm by email and then by post once a payment/deposit is received.
We accept all major Credit & Debit cards. Credit cards are subject to a surcharge of 2.5% of the total, Paypal a surcharge of 3.5%, there is no surcharge for debit cards payments above £15, a fee of £0.50 applies below £15.00.
Our fees in relation to cards are based on the current charging structure as applied by our card company and subject to change. Where there is a change we will notify via our website 14 days before they come into effect. Where it will change the amount due on a future payment from a customer (where e.g., we have taken a deposit and are due to take the residue) then we will provide notice and allow for a alternative method of payment.
Where a card payment is returned or otherwise recalled the cost we are charged via our Card Merchant services will be passed to the customer in full and a admin fee of £10 may be applied to the total cost.
We now accept pay pal. There is a surcharge of 3.5% for pay pal. We will issue a invoice via the pay pal system which you will be able to pay. Do not worry if you are not a member of Pay pal you don't need to be and you can also sign up for Paypal when you receive the invoice from us.
We operate a chip and pin electronic card system and will always try to use it for our customers protection. We have a manual backup using the card swipe method with telephone authorisation. We will carefully check all cards offered following standard industry security protocols for the mutual protection of our self's and our customers. Chip & Pin is the Only method acceptable for Card payments.
We have a number of parking permits and these can be reserved on a first reserved basis. The permits remain the property of the Rembrandt Guest House at all times. User accept responsibility for the safety and the return of the permits. A Signature will be required on our permit form to use a permit. This will require the immediate return of the permit upon departure. In the event that a guest returns home with a permit we require the return of the permit within 7 days intact at the expense of the guest. Where we do not receive the permit back we will charge the guest's card the full sum of a replacement (£25 currently) together with a admin fee of £10.
E&OE - Errors and Omissions Excepted applies to all the content of this website, correspondence and emails sent from The Rembrandt Guest House
The Guest House is fully insured for buildings, contents, etc. Public liability cover of £5,000.000 & Employer liability of £10,000,000 is also in place.
A copy of our current certificate is posted in the Guest House reception and is available by post of email upon receipt of and admin fee of £20.00
This website and its contents are the copyright of The Rembrandt Guest House and Chicsystems the website designers
In the unlikely event of a problem please let us know as soon as you have a problem. We will try to sort it out as soon as possible. We check the Guest House regularly, but things can happen.
We cannot guarantee compensation after you have left as it can be difficult to verify problems at a later date. Some people have made complaints too late to confirm them and often because they know we cannot verify them and are just looking for compensation.
When we receive a complaint we will investigate it immediately and take whatever steps we can to sort it. If it affects your visit then we will offer suitable recompense. Where a complaint is received in writing we will respond in full within 7 days, via email within 24 hours.
It is the customers responsibility to maintain the standard of the room (s) they occupy and the common areas of the guest house whilst resident. We accept that accidents happen and appreciate the co-operation of residents in notifying problems so we can rectify them as soon as possible. Normal breakages and accidents occurring in this manner will not normally be charged.
Where we find damage to our property after a visit where we have not been notified or the damage is expensive and/or recklessly or carelessly caused then a suitable charge will be incurred and liable to payment from the resident/occupier.
In the event that we are unable to obtain suitable payment or unable to obtain a answer from the contact details we have on file we will endeavour to find details from any suitable methods or agencies in order to recover these charges. We reserve the right to attempt to charge any card we hold to recover these charges. Any charges incurred in recovering any damage costs will also be recoverable.
We adhere to the privacy policy available at the link below. This covers your data submitted via this site. Our newsletter is occasional and will usually contain details of special offers. Each newsletter will have a unsubscribe option